10-Step Health Check to Avoid Toll Fraud

By Blair Pleasant August 27, 2015

What keeps IT managers up at night? Security issues – and for good reason. When it comes to business communication systems, there are lots of reasons for concern – denial of service (DoS) attacks, eavesdropping, VoIP phishing (Vishing), and toll fraud.


Getting Schooled on the Cloud – West Aurora School District 129

By Blair Pleasant August 10, 2015

Unified communications and cloud solutions offer benefits to all types of users, and one of the biggest beneficiaries of these solutions is the education segment, including K-12 schools. I recently spoke with Don Ringelestein, Director of Technology for the West Aurora School District 129 in Aurora, IL to discuss their cloud communications solution.


Leading Healthcare Administrator Embraces Cloud UC and Contact Center Solutions

By Blair Pleasant July 6, 2015

Group & Pension Administrators (GPA) focuses on providing high-quality and custom healthcare benefit management solutions to self-insured employers, from cost-management services to patient care. GPA wanted to “get out of the hardware business” and deployed Mitel’s cloud services for its business communications and contact center needs. 

Read More »