Red Box’s voice-recording engine – the result of four years’ R&D – is the ideal platform for the ever-growing variety of IP- and data-based technologies, as well as traditional TDM-based audio.
‘Frame-based’ recording uses a unique method to manage systems and data that optimises throughput of data and the resilience of recordings. The process packetises calls, splitting all active calls across the voice recorder into a single frame file. Each audio packet has its own header and footer information, so that audio can be linked together on replay.
The recording engine minimises hardware use by having only one file open at any time and writing consistent file sizes to the hard disk. This means that the processor, hard disk drive and any attached archive devices have very little work. Certainly, the hard disk will never need to be defragmented. As a result, the system is extremely scalable – up to 500 VoIP channels in one voice recorder. The engine also helps extend the life of moving parts due to the low access frequency and intensity. You simply benefit from optimised recording that’s maintenance-free and always at maximum performance.
Taking scalability further, frame-based recording can process any type of data, with unlimited throughput and exceptional capacity. It’s specifically designed to cope with IP data and the associated massive throughput and intensity, through two additional technology differences:
American Telecom Solutions is proud to represent Red Box on the GSA schedule.
Fully integrated embedded database
The Red Box recorder architecture uses an embedded database. This is invisible to system users and requires no administration or management. It’s simply there to store and track call-related information. In the process, it optimises performance and minimises system overheads. The database is adaptive and supports unlimited backwards compatibility. As a result, the solution can deliver customised integrations.
This database offers several benefits: