Red Box

Frame-based recording

Red Box’s voice-recording engine – the result of four years’ R&D – is the ideal platform for the ever-growing variety of IP- and data-based technologies, as well as traditional TDM-based audio.

‘Frame-based’ recording uses a unique method to manage systems and data that optimises throughput of data and the resilience of recordings. The process packetises calls, splitting all active calls across the voice recorder into a single frame file. Each audio packet has its own header and footer information, so that audio can be linked together on replay.

The recording engine minimises hardware use by having only one file open at any time and writing consistent file sizes to the hard disk. This means that the processor, hard disk drive and any attached archive devices have very little work. Certainly, the hard disk will never need to be defragmented. As a result, the system is extremely scalable – up to 500 VoIP channels in one voice recorder. The engine also helps extend the life of moving parts due to the low access frequency and intensity. You simply benefit from optimised recording that’s maintenance-free and always at maximum performance.

Taking scalability further, frame-based recording can process any type of data, with unlimited throughput and exceptional capacity. It’s specifically designed to cope with IP data and the associated massive throughput and intensity, through two additional technology differences:

American Telecom Solutions is proud to represent Red Box on the GSA schedule.

Fully integrated embedded database

The Red Box recorder architecture uses an embedded database. This is invisible to system users and requires no administration or management. It’s simply there to store and track call-related information. In the process, it optimises performance and minimises system overheads. The database is adaptive and supports unlimited backwards compatibility. As a result, the solution can deliver customised integrations.

This database offers several benefits:

  • No administration, licensing or maintenance
  • All data CTI, call data and audio records are stored within the core database. They are stored securely with the audio for replay, giving full replay of any data item from any suitable media (such as online, DVD, TAPE, NAS)
  • No additional databases to install, support, manage, back up or synchronise – one database manages it all
  • No additional database servers – ever. This gives a small installation footprint, reducing cost, heat and maintenance
  • Fully resilient, the database contains data stored as part of the audio recordings. It can be reconstructed automatically at any time by the system from any set of stored voice recordings. This enables damaged systems to be restored or any authorised system to replay back-up calls
  • Fast access and no restrictions on the volume of data recorded or stored with a call. The database has been tested to many petabytes
  • No licensing or documentation issues – as an embedded component of the recorder, there is no overhead for IT to manage
  • Simplicity – the solution delivers an architecture with advanced functionality and leading edge technology that makes it easy to use, administer and support

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