“Desire is the key to motivation, but it’s determination and commitment to an unrelenting pursuit of your goal – a commitment to excellence – that will enable you to attain the success you seek.”
— Mario Andretti
Kent Wasser and Charlie Kreter launched American Telecom Solutions in 1996 with two big ideas that traditional providers just could not seem to understand. One is the convergence of computer and telephone technology; the other is the critical importance of good old-fashioned customer service.
While others tried hiring new people, even acquiring other companies, we knew we needed a whole new attitude, a fresh working environment:
Our total focus is SERVICE. We develop a mutually beneficial and productive relationship with our clients. We would much rather establish a long-lasting relationship with our clients than simply sell them a system and move on to the next. This philosophy is evident in the large number of repeat customers with which ATS continues to work – year after year. Ninety percent of our staff are certified technicians, and sharing our expertise with your team is one of our favorite parts of the process.
Every employee is in customer service, every employee is a sales person! When you call AMERICAN TELECOM SOLUTIONS, the phone rings no more than three times. The first person to answer your call is your customer service representative. You will not be transferred to a caller queue and forced to wait.
Our culture and values are very important to us. We maintain high touch, productive relationships with our customers, as a trusted advisor and partner.
Customer Satisfaction is our absolute passion in everything we do. We would never sell you a system that isn’t perfect for you. If it isn’t right for you, it isn’t right for us. It’s that simple.
Our Core Values
These are the values we live by. Every day ATS employees strive to translate these core values into actions.
- Fanatical Service & Response
Service is what really separates ATS from our competition.
“Enthusiasm is one of the most powerful engines of success. When you do a thing, do it with all your might. Put your whole soul into it. Stamp it with your own personality. Be active, be energetic and faithful, and you will accomplish your objective. Nothing great was ever achieved without enthusiasm.”
– Ralph Waldo Emerson
We Care if you’re Happy
At the end of the day, the AMERCIAN TELECOM SOLUTIONS’ technician will ask you one question. How you answer will determine if they are ready to leave. ARE YOU HAPPY? The answer you give is also reported directly to the owners of AMERICAN TELECOM SOLUTIONS!
Our customers face new challenges every day. And we love helping design solutions to overcome them. We have extended our product portfolio and continue to develop new and better ways to provide solutions to meet the requirements and demands of our customers.
Nationally and Globally
With client relationships across the country and around the world, AMERICAN TELECOM SOLUTIONS is a true global provider, ideally equipped to seamlessly support companies with regional and satellite offices.