If there are two areas of this industry whose growth has outpaced the others, it’s the technology of call recording and the increasing need for it. The world is rapidly changing, and more and more companies are coming to realize the importance of documenting every correspondence they take part in. Today’s recording systems are making it possible for businesses to record, access, evaluate and archive every communication that passes through them. In today’s world, voice, video and screen recording is an essential part of dispute resolution, evidence in court cases, training, employee assessment, and much more.

ATS will design and install a system that fits your particular needs. We can also train your staff on how to get the most from it. And we partner with Red Box Recorders and Nice Systems; the most acclaimed manufacturers in the industry.

 

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Mitel/Oaisys

Improve business performance and meet regulatory compliance requirements with MiVoice Call Recording.

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Red Box

Red Box Recorders is a leading provider of voice and data recording solutions that address diverse compliance needs. Trusted worldwide, the company’s Quantify Recording Suite enables organizations operating across financial, contact center, government and public safety sectors to store, search and replay conversations for fact verification, business investigation and quality monitoring.

Quantify is highly scalable and integrates seamlessly with established telephony, trading, radio and Unified Communications platforms. Secure and resilient, it provides the functionality needed to meet strict regulations and standards.

Red Box has offices worldwide and is supported by a global network of partners to deliver the highest levels of service and support.

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Nice Systems

NICE Systems is the leader in 911 and emergency radio communications recording with over 3,000 global customers. NICE provides a single, complete, true record and reconstruction of the interactions between citizens, emergency centers and first responders around an incident. It also gives emergency centers better insight into how to improve their service to the public, resulting in a higher level of public confidence in their centers.

By capturing, managing, synchronizing and putting into context an increasing volume and variety of multi-channel interactions, NICE details who knew what, when, and what actions were taken as a result; in a format that can be easily and securely shared and understood by others.

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