VoIP vs. Digital

Thirty five years ago, the entire business and residential telecommunications industry was analog; Two wires – one red, one green, with barebones features. We called it ‘Tip & Ring’. Business owners and residential customers had no choice but to rent their equipment and phone service from AT&T, whose industry dominance allowed them to dictate what their customers used and where they got it. It also gave AT&T no incentive to develop new technologies. That all changed in 1982, when Judge Harold H. Green, of the US District Court for DC, put an end to AT&T’s dominance by breaking it into eight regional companies set up across the country. These “Baby Bells” finally gave customers the option of owning their own systems. Just as important, it spurred a massive wave of innovation that the industry had not seen under AT&T. In the years that followed, technology doubled each year as demand for better, faster, more feature-rich telephones grew. And everything went digital.

Digital technologies allowed for seemingly unlimited possibilities in telecommunications. One of the biggest developments has been the emergence of Voice over Internet Protocol (VoIP). Most of the advancements in the industry today are taking place in the VoIP environment, making this relatively new technology the best choice for most business applications.

As an exclusive Mitel partner, American Telecom Solutions is at the forefront of the VoIP movement. ATS can provide other Mitel digital systems as well, with a solution for every telecommunication need. We even have solutions for pushing VoIP phones through the old ‘Tip & Ring’ wires if your current cabling is not data-ready.

Call 1-888-778-3526 today, and have American Telecom Solutions show you how you can benefit from VoIP and the Mitel system.

Systems

Telephones

MiVoice Office
The MiVoice Office 250 phone system is an affordable and flexible communication platform for small to mid-size businesses.
VoIP Phones
Mitel MiVoice5300Series 1 small
MiVoice Business
Mitel MiVoice Business is a highly scalable, proven business communication platform that delivers voice, unified messaging, mobility, presence, conferencing, collaboration, applications, and more.
Digital Phones
Mitel 8528 Telephone (Front) small

Cloud-Based/Hosted Solutions

The breakup of AT&T in 1982 allowed business and residential customers to purchase their own equipment rather than pay the inflated costs of renting from the only provider in the industry. Today, with the availability of Cloud-based systems, we have now, it seems, come full-circle. For some customers, Cloud-based (or ‘Hosted’) systems give them the best of both worlds; all the benefits and features of VoIP phones without having to purchase the equipment. The decision between premise-based (owned) and Cloud-based systems is based on several factors, including the size of your business, your budgetary strategies, and your building arrangements.

American Telecom Solutions offers three different Cloud-based solutions, ensuring a solution to our clients’ individual needs. All of our Cloud-based solutions employ Mitel handsets and are robust enough to meet your needs both today and in the future. ATS takes a consultative approach in educating our customers on the merits of Cloud-based vs. Premise-based systems, giving you the tools and knowledge to make an educated decision. Call 1-888-778-3526 today to find out if a Cloud-based system is the right option for you.

MiCloud Business

Get a feature-rich, pay-as-you-grow phone system with hardware, software, infrastructure and support—
all rolled together for one monthly subscription price.


Contact Center Solutions

As a Mitel Exclusive Gold Partner, American Telecom Solutions has a level of expertise that few other dealers in the country come close to. Our in-house continuing education programs and Mitel certifications ensure that our associates are always on the cutting edge of technology and current with the latest software releases.

Mitel’s MiContact Center is a best-in-class suite of Contact Center software that enables enterprise-level contact centers to deliver superior customer service and exceptional service levels. MiContact Center can provide users with fully customized reports in addition to over 450 standard reports.

Contact American Telecom Solutions today to begin building a Contact Center designed for your individual environment.

MiContact Center

MiContact Center solutions improve employee productivity and control operational costs within businesses of all sizes.


Maintenance and Support

We’re in it for the long haul…

American Telecom Solutions does much more than distribute and install the best telecom systems in the business. Once you become an ATS client, you remain a client year after year. We offer Maintenance and Support programs that will ensure that your new system remains up-to-date and delivers top performance for years to come.

Our Software Assurance program provides you with continual updates to your system’s software. Keeping your software up-to-date not only allows you to take advantage of added and updated features, but is absolutely critical in keeping your system secure as hackers focus their attacks on outdated software. We offer long-term coverage options at discounted prices that are both worry-free and budget-friendly.

ATS services and maintains everything we install. Our Telecare Support packages offer emergency and non-emergency service with response times better than anyone in the industry. Our customers also receive free technical support and assistance for moves, adds and changes, and consultation for configuration and expansion planning. Our packages are flexible to fit your particular situation and budget.

Every one of American Telecom Solutions’ technicians are manufacturer-certified and are ATS employees… we don’t use sub-contractors. And when you call our toll-free number, you get an actual person – who answers in no more than three rings – right here in the USA. If you ever have a problem, just call our toll-free number or send our support staff an email.

And American Telecom Solutions can design a Maintenance program for you no matter who installed your Mitel system. Give us a call today to find out more.