Learn About Our Red Box Voice Call Recording Solutions

Red Box

FRAME-BASED VOICE RECORDING

Four years of research and development led to the creation of red Box's voice recording engine. Red Box's voice-recording engine is the ideal platform for the ever-growing variety of IP- and data-based technologies as well as traditional TDM-based audio.

The voice recording engine minimizes hardware use by having only one file open at any time and writing consistent file sizes to the hard disk. This means that the processor, hard disk drive, and any attached archive devices have very little work and the hard disk will never need to be defragmented. As a result, the system is extremely scalable – up to 500 VoIP channels in one voice recorder. The engine also helps extend the life of moving parts due to the low access frequency and intensity. You simply benefit from optimized recording that’s maintenance-free and always at maximum performance.

Taking scalability further, frame-based recording can process any type of data with unlimited throughput and exceptional capacity. It is specifically designed to cope with IP data and the associated massive throughput and intensity.

Fully Integrated Embedded database

The Red Box recorder architecture uses an embedded database. This is invisible to system users and requires no administration or management. It is simply there to store and track call-related information, optimize performance, and minimize system overheads. The database is adaptive and supports unlimited backwards compatibility. As a result, the solution can deliver customized integrations.

Database Benefits

No administration, licensing, or maintenance.
All data CTI, call data, and audio records are stored within the core database. They are stored securely with the audio for replay, giving full replay of any data item from any suitable media (such as online, DVD, FlashDrive, NAS.)
No additional databases to install, support, manage, back up, or synchronize – one database manages it all.
No additional database servers for a small installation footprint and reduced cost.
Fully resilient: the database contains data stored as part of the audio recordings. It can be reconstructed automatically at any time from any set of stored voice recordings. This enables damaged systems to be restored or any authorized system to replay back-up calls.
Fast access and no restrictions on the volume of data recorded or stored with a call. The database has been tested to many petabytes.
No licensing or documentation issues: as an embedded component of the recorder, there is no overhead for IT to manage.
Simplicity: the solution delivers an architecture with advanced functionality and leading edge technology that makes it easy to use, administer, and support.