Nice Systems

Mirra Series 2 Digital Voice Recording

Industrial-strength digital voice recording for small and medium-size organizations..

At a highly competitive price, the Mirra Series 2 provides all the features and benefits of a sophisticated and expensive voice recording system to contact centers, emergency service control and dispatch facilities, and financial service companies.

Fast Access to Voice Recordings with Secure Storage

The use of rewritable low-cost optical media to store messages provides you with fast access to any voice recording. Mirra Series 2 single or dual deck options create up to 2400 channel hours of available recording. Flexible recording options allow the system to be configured for parallel recording to provide identical copies, auto cycle mode for continuous unattended recording, and sequential mode for back-up and long-term online access.

With the exception of optical disk change, all control of the Mirra Series 2 takes place within a PC environment. With minimal training, users and system managers can access recordings quickly and easily. Access levels can be restricted for users for security reasons or operational needs.

To replay a call, an authorized user can simply enter the channel name, date, or time and the call will be delivered instantaneously to the desktop either over the LAN, RS232 link, or via the telephone network. Other search parameters such as CLI, dialed out number, or call duration can be used to narrow down the search. By using the latest speech compression techniques, Mirra Series 2 also has outstanding speech quality that provides unrivaled clarity when recovering a call for replay.

Mirra Series 2 uses a real-time operating system that allows it to provide the sophisticated features needed in the market today with a unique but simple architecture. This same approach also allows for a simple power up/down routine that avoids special shutdown procedures — once power is applied, the system is online and running in less than 15 seconds. In mission-critical applications requiring a high level of redundancy, two systems can be configured in a full master/slave mode to provide 100% redundancy. Comprehensive system and fault alarms are available to monitor performance and notify users of fault conditions.

In addition to analog connections, Mirra Series 2 connects directly to proprietary digital lines from many of the most popular PBXs.

WordNet Series 3 Digital Voice Recording for Analog, Digital, and VoIP

The world’s first voice recording solution with combined recording of conventional analog, digital, and VoIP for telecommunications and radio systems – all in the same recorder. Delivering unprecedented levels of recording capability, capacity, and flexibility to provide the right solution for your organization.

Industry-leading conventional telephony compatibility plus all of the added flexibility of VoIP. Integrates seamlessly with customers’ primary data needs from CAD systems, dispatcher consoles, dealer boards, to IVR, CTI, ACD, PBX, and customer databases.

Fault-tolerant architecture redundant hardware, RAID storage, and robust Windows 200-based operating system.

Thousand of simultaneous recording sessions per system with unlimited scalability and flexibility of deployment within geographic or technical regions.

  • Flexible and extendable storage options via larger internal hard disk, up to 150 GB (25,400 channel hours)
  • RAID arrays, up to 2TB (297,000 channel hours) in a single RAID 5 array
  • Network attached storage (NAS) or storage area networks (SAN)

Familiar browser-based interface simplifies operation and management both locally and remotely. Rapid retrieval by multiple criteria including date/time, channel, called number, calling number, transaction code, and user ID together with multiple user-defined factors.