| Automatic
Call Distribution |
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Mitel Networks Automatic
Call Distribution (ACD) software is an integrated component to the
switch that ensures customers are treated equitably and calls are
routed efficiently. |
| More
Information |
| Mitel
Networks 6110 Contact Center Management |
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Mitel Networks 6110 Contact
Center Management (CCM) application is the core component to efficiently
handling your contact center operations.
|
| More
Information |
| Mitel
Networks 6110 Contact Center Management Enterprise Node |
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The 6110 CCM Enterprise Node
enables supervisors to monitor and react to contact center and agent
activity across multiple sites/switches, ensuring effective management
and utilization of resources across all sites/switches. |
| More
Information |
| Mitel
Networks 6115 Interactive Contact Center Application |
 |
Mitel Networks 6115 Interactive
Contact Center (ICC) application allows supervisors to initiate an
immediate response to changing call volumes, ensure resources are
effectively deployed and manage situations involving agents and/or
ACD queues. |
| More
Information |
| Mitel
Networks 6120 Contact Center Scheduling Solution |
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Mitel Networks 6120 Contact
Center Scheduling (CCS) ensures that agent scheduling is not only
simple, but optimized to meet your forecasted requirements. |
| More
Information |
| Mitel
Networks 6140 Agent Portal |
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Mitel Networks 6140 Agent
Portal allows caller information from the contact center database
to be displayed on the agent desktop at the time of the call. |
| More
Information |
| Mitel
Networks 6150 Multimedia Contact Center Solution |
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Mitel Networks 6150 Multimedia
Contact Center (MCC) provides contact centers with the ability to
seamlessly integrate multiple forms of media for improved customer
responsiveness. |
| More
Information |
| Mitel
Networks 6160 Intelligent Queue Solution |
 |
Mitel Networks 6160 IQ is
an all-in-one, scalable, browser-based announcement solution for contact
centers. |
| More
Information |
| |
